24.10.2020

Added:

  • localized grid of pricing plans with options in Russian and English;
  • the ability to choose a pricing plan separately for each project. The number of operators, scenarios, online users and unique site visitors, the storage time for the history of messages and sessions of online users depends on the plan selected;

13chats pricing plan

  • editing automatic replies; you can now add or remove team members who use response templates;
  • filtering the list of auto-replies by keyword;
  • quick creation of a response template from the chat page. To do this, call the list of templates using the “/” command and press “+” at the top of the list;
  • browser web push notifications to react instantly to requests from potential customers. You can choose to receive notifications about new messages from the “My Conversations” tab or get notifications about all unanswered messages;
  • indicator of typing in real-time. Now operators and customers are aware that the message is being typed;
  • an option to edit the first and last name of the live chat user;
  • resending an email with a link to reset your password if you did not manage to change the password using the previously sent link within 24 hours;
  • adding new online users to the list of possible chats on the “Conversations” page. Make relevant offers to online users to increase your conversion rate;
  • updated the widget design based on the users’ requests;
  • new behavioral scenario “Time period.” With this scenario, you can specify the working or non-working hours of operators on the site and display a customized message in the selected time period;
  • compression of the optimized multifunctional widget. Now the size of the compressed script is 148KB so that you can run a dialogue even with clients with “slow” Internet;
  • an option to edit and add emails in all languages ​​from the admin panel;
  • display of pricing plans and their options in the admin panel.

Fixed:

  • validation messages for errors while creating or modifying users;
  • the default language of the panel, emails and messages, depending on the language of the browser during user registration. Now for users with a Russian-language browser, the panel, and all messages, starting with the activation message, will be displayed in Russian;
  • an empty field in the list of scripts and the “Delete” button if no script has been created;
  • duplicate counts of unread messages in some complex cases and other phantom errors in chats.