saved filters (segmentation) for contact filtering in your database. Now, you can save a set of filters and select contact segments by a specific set of options. You can add new and remove unused filters from a saved segment;
an option to leave the phone number in a customizable contact widget form. Now users can customize their contact forms with various options: when the form is displayed if there is no response from the operator, an option to leave a contact email or phone number;
an option to leave the phone number in a customizable contact widget form. Now users can customize their contact forms with various options: when the form is displayed if there is no response from the operator, an option to leave a contact email or phone number;
a real-time dynamic counter of received messages is displayed in the title of the panel page. When a new message appears, the number of messages will blink;
a 13Chats widget with a specific script is displayed in the chat panel;
online tab in chats. Now you can message any subscriber who is currently on the client’s website, regardless of whether they have sent a message or not. The remaining tabs display all of the contacts who have sent at least one message marked online if they are on the website. In the Online tab, only online users are displayed with a limit on the number of “chats/users without chats” according to your pricing plan. There are no restrictions on the output of chats in other chat tabs;
since the limitation on the number of contacts in your chat tabs has been removed, a loader has been added to load “older” сhats with subscribers;
automatic scrolling to new messages in each conversation;
custom client variables for subscribers of any type (in-app or messenger) and separately for the project. Now you can add custom variables on a client’s profile page and override project variables for a specific subscriber;
a variable name size validation with the 50 character limit;
toast notifications about chats from the messenger are now displayed in their full format and in “deferred view” mode, just like they are for in-app chats. That is, after the user has logged out and logged in again, all unread messages will appear in toasts (according to the logic of notifications display, find more details in our knowledge base);
the project name has been added to the text of notifications;
an option to filter clients by ID and email address.
Changed:
the order of messages displayed from different channels in the operator’s chat: now messages are displayed in chronological order, regardless of the channel;
a message notification isn’t shown when the chat page with this subscriber is open.
Fixed:
issues with displaying chats and messages on mobile;
nuances with the audience page: endless scrolling after filtering, small bugs on mobile, team members can now also filter the list using the contact filter form;
a specific case with the extension of the pricing plan;
the number of projects for users in the admin panel (previously an inaccurate number was displayed);
referral links in the history of visits in sessions.
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