Use live chat to enhance customer satisfaction

Increase sales and make your support team more efficient
Hassle-free 🤘

All the features you need to level up your customer support

Make live chat fit your site style

Customize your chat’s format, color, and style to match your website and branding. Hide and expand your widget whenever you need it.

Customize your chat

Install a live chat on popular CMS and website builders in a few clicks

It only takes a couple of minutes to set up a widget. We have created a detailed guide to help you add an online chat to your Tilda, Wix, WordPress, Open Cart, or Joomla-based site.

Learn more

Integrate your live chat with Facebook Messenger

Capture contact info to build long-lasting relationships and make Facebook Messenger another powerful channel to nurture your customers.

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Trigger live chats when customers need your help most

Engage your customers proactively and set up customized chat triggers to respond to users’ immediate needs.

To reduce abandoned carts, spark a conversation if a user is idle on the checkout page for more than 40 seconds.

Chat with your customers

Provide top-notch customer support with zero friction

Get instant access to users’ on-site behavior and previous chat sessions. With this data on hand, you can provide lightning-fast support and save users the trouble of pre-chat surveys and repetitive explanations.

Make the most of user insights

Work together with ease

Use saved replies and automate responses to repetitive questions. Speed up response times, free up your team members, and allocate time and money to more meaningful tasks.

Add comments about each customer with Notes. This will help your team members get a handle on previous conversations and provide instant support.

Optimize your teamwork

Answers to FAQs

How are unique visitors counted?

A unique visitor is a visitor whose activity was recorded — visiting a website, completing an event, sending a message. It also shows a specific set of characteristics such as cookies, the browser, or operating system used by the visitor.

The system will record a unique visitor if they were active on the website of the selected project within your billing period, and it will not count their next visits. This means that if a person opens a website five times in the Google Chrome browser from the same laptop and interacts with an online chat widget or a pop-up in one of the sessions, the system will count them as one unique visitor.

For the same visitor to be counted twice, they must:

  • delete cookies;
  • open the website from another device or browser;
  • reinstall the operating system.

For example, if a person first opens a website from a computer and then from mobile, the system will record two unique visitors.

What happens after exceeding the limits?

Suppose limits on unique visitors have been reached for a project (showing an online chat widget or pop-ups). In that case, team members cannot respond to requests from the panel or a mobile application, and the widget and/or pop-ups for website visitors are no longer displayed.

Select and pay for the optimal pricing plan from your account to resume work and expand the limits.

If the limits on the number of team members have been reached, the administrator and manager can’t add new employees to the project.

If the limits on the number of scenarios have been reached, team members cannot add new scripts and pop-ups.

Limits on the number of messages in the Messenger only apply to incoming requests from users. There is no quota for responses in the chatbot. Once the limits have been reached, team members cannot reply to customers on Facebook Messenger until a pricing plan with the appropriate limits has been paid.

The online user quota is installed automatically: the "Visitors online" tab displays the number of online users available for the selected pricing plan.

An online user is a user who is currently on the website. With a free plan, you can track up to ten online users so that you can be the first to contact them via an online chat and close the sale quickly. With paid pricing plans, you can start a proactive chat with 25, 50, or unlimited online users, depending on the pricing plan.

In addition, the project team members can respond to incoming requests as usual.

Except for "Premium” plans, the widget displays the label "Free Chat from 13Chats" on all pricing plans.

How to pay for 13Chats?

Choose the right pricing plan for your project and pay by card in your personal account via Stripe or set up a monthly payment — through the list of cards accepted by the payment system.

If a pricing plan is selected but not paid, or the recurring payment has not passed, the website won’t display the online chat widget. Pay or change the selected pricing plan to a free one to resume the work of 13Chats.

Only the account administrator can change the pricing plan or pay for the project within the account.

You can cancel your subscription any time, pay for a different pricing plan, or return to a free one. To get a refund for the remaining days on your plan, contact our customer support.

Can I pay for 6 months or one year of access to 13Chats?

Yes, you can purchase a six-month subscription to any paid plan (Standard, Pro, or Premium) with a 10% discount or an annual subscription with a 20% discount.

Go to the pricing plans page, select the preferred pricing plan and payment period, and log into your account or register with the service to make the payment.

The subscription will be recurring.

What should I do if I have several websites?

If the websites are located on different domains, you can connect them to one account by creating a separate project for each website. Each project functions separately: it has its settings, pricing plan, team members.

If the websites are located on the same domain, you can create one project and place the same script on all your websites. In this case, the project settings, pricing plan, and team members will be standard for all your websites.

 

Take your business to the max with live chat

Boost customer satisfaction and sales, speed up customer support, and optimize your team’s productivity with a robust live chat solution.

Try for free