Using Emoji in Communication with Clients

Using Emoji in Communication with Clients

Emoji is considered a symbol for young people and is an indispensable thing in every daily message. But now, the times have changed as emojis gradually become popular and widely used in marketing and businesses. The application of emoticons in marketing helps social …

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Automated Customer Service: How to Improve Your Support

Automated Customer Service: How to Improve Your Support

Today, it is common practice for websites to offer live chat to their customers. The option to chat is often available 24/7. Imagine the relief on your customer support agents if they could offload half of their recurring tasks to automated systems and spend …

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Real-Time Customer Support for Solving the Operational Complexities

Real-Time Customer Support for Solving the Operational Complexities

Everyone needs friends or at least an excellent helping hand from time to time. For making a choice, making the decision, recommending, or sharing the feedback. Yet, with our friends, we are sure about how accurate and swift this support is. But in …

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Top 5 Chatbot Future Trends That Will Boost Your Business in 2021

Top 5 Chatbot Future Trends That Will Boost Your Business in 2021

The chatbot industry is expanding like a flash. Chatbots are changing life, business and now it’s a part of our everyday life. Technology development, the explosion of messaging applications — chatbots are increasingly popular in business and consumption. Currently, many platforms can implement …

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How Automation Sales Increases Revenue: Benefits and Real Examples

How Automation Sales Increases Revenue: Benefits and Real Examples

Running digital marketing messaging is a long and tiring process. And without sales operations automation it can become a black hole in your team’s schedule. The cold hard fact is that sales representatives spend only 34% of their time selling. Yes, entering data, …

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A Brief History of Chatbots

A Brief History of Chatbots

What is the first thing that comes to your mind when you think of the sixties? The Beatles craze,  space travels, or mini skirts? These are undoubtedly signature landmarks of the decade. But surprisingly, the IT community bows down to this era as …

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