6 Best Practices of Effective Messages for Customer Engagement
Working with clients requires sticking to certain principles, having a well-defined strategy, and a clear and consistent tone of voice. Having clear guidelines for working with clients is an absolute must for any field, at every stage of the relationship. But, creating a …
8 Reasons Why Live Chat is Important for Your Website
We’re living in an era when users leave a website if it takes more than three seconds to load. How crazy is that? And even if you’ve passed the loading speed test and have the users wandering around your website — it’s still …
7 Free Small Business Promotion Tools: Internet Marketing on a Budget
If you have a very tight budget but are ready to invest time in promoting your business, we will help you master some free practical internet marketing tools. Devote a few minutes to study each service and improve the quality of communication with customers, automate lead generation and sales, and learn …
Callback vs chatting on a website: enemies or allies? A survey of 300+ business owners and marketers
In this article we’ll tell you about a recent study on online chats, their potential, and the development vector for online chats in the upcoming year. So, your website is ready. It’s time to decide which communication options to implement and start getting your first leads. Your options to do outreach: call; …
The story of 13Chats
The story of 13Chats kicked off at the biggest IT conference, Web Summit, held in Portugal in November of 2019. Back then, we only had a basic idea of the project and the determination to succeed. The purpose of our trip was to get customer feedback about our service from different countries, to help customers get …
What are Chatbots, and How do Companies Use Them?
What is a chatbot? Is it a contributor to your digital success or a source of annoying notifications? While you are puzzling over the chatbot effectiveness, smart marketers are already putting chatbots to use and reaping the benefits. This article will be your …