5 Benefits of Chatbots & Live Chat in Education Industry

5 Benefits of Chatbots & Live Chat in Education Industry

Chatbots and live chats are gradually popularized and applied in many areas of life, including education. Chatbot accompanies the teaching staff, effectively supporting the teaching process, bringing a modern and useful educational tool that young students and professionals deserve to experience. Educational chatbot acts as a tool to provide useful information, responding to students’ requests to receive information anytime, anywhere.

The COVID-19 pandemic has had a strong impact on youth education and training. According to the World Labor Organization (ILO), more than 70% of young people studying or combining study with work have been negatively affected by the closure of schools, universities and training centers. created since the outbreak of the pandemic.

As the range of applications of chatbots becomes more popular every day, new applications will constantly appear. Traditional education is known as an area where innovation is slow, so there is a need to accelerate the development of innovative tools to improve teaching and learning. Keep on reading to find out more benefits of chatbot and live chat for education. 

Using live chats and chatbots in education

Chatbots and live chats are gradually popularized and applied in many areas of life, including education. In 2018, Digital Marketing Community posted a list of the top most predicted case uses of chatbots. Even though they are pretty universal, it’s obvious the following trends are pretty applicable to the educational vertical, too. 

Source: Digital Marketing Community

Chatbot accompanies the teaching staff, effectively supporting the teaching process, bringing a modern and useful educational tool that young students and professionals deserve to experience. Educational chatbot acts as a tool to provide useful information, responding to students’ requests to receive information anytime, anywhere.

With the development of technology today, online learning is gradually becoming more popular in society. In education, chatbots and live chat are also starting to penetrate and fulfill the requirements of this field. Depending on the perspective of each person judging whether online learning is good or bad. So what is online learning and how does it work? Let’s find out now!

What is e-learning?

E-learning is one of the most popular forms of learning today that most young people know. This is considered a form of online education that makes it easy for us to receive information with just a phone, computer or tablet with an Internet connection. Thus, students can learn remotely without having to go to school.

Basically, the concept of online learning refers to how to deliver lectures, install materials and content on modern tools. Content can be uploaded to websites and people will go there to learn. Along with that, students and teachers can interact through channels such as email, phone calls, video calls, etc. Modern technology can change education, but many schools are not making full use of it. In fact, even a whole bunch of live chat session rules has emerged on board. 

Source: eLearners

Benefits of e-learning

Online learning creates a teaching-learning environment that harmonizes the process of hearing, seeing, and being active in learning. Therefore, this method brings many advantages such as: attracting a large number of learners, reducing costs, etc.

Currently, the interactive learning method with the electronic board is a popular and focused method. Teachers will present lectures through traditional classrooms and then record them. Thus, students are able to learn anytime, anywhere.

The first advantage of the online learning method is saving travel costs, time, and learning space. Moreover, building a website is not as expensive as building a learning environment.

Besides, online courses also have outstanding advantages as follows:

  • Studying anytime, anywhere: E-learning helps to quickly transfer knowledge anywhere, anytime you want.
  • Saving study costs: E-learning reduces about 60% of the cost of travel, location, etc. You can register for many courses at a low cost.
  • Save time studying: Compared to studying at school, you can save up to 40% of the total time spent studying.
  • Flexibility: Students will be flexible in choosing learning websites. Besides, websites also allow self-adjusting speed according to learning ability.
  • Optimizing content: Most individuals and organizations can design or hire the design of online courses. However, the level of training will be different so students can learn according to their level.
  • Systematization: E-learning makes it possible to track your learning progress and evaluate results. Teachers will know which students are taking which courses and offer solutions to help them achieve better results.

Undoubtedly, the importance of live chats and chatbots are indispensable helpers when it comes to E-learning. The job that these automation tools enhance for each user to study smarter rather than harder. Read on to find out the importance as well as the benefits automation brings to online education.

Understanding students’ needs

A teacher has a duty to take care of hundreds of students. Unfortunately, when class is over, it will be difficult for students to get answers to questions that arise after this point because teachers are too busy to answer all of these questions. Chatbots can solve this problem.

Chatbots can function as a knowledge-testing system: ask questions and ask students to answer them. Student responses will be recorded and submitted to members of education. This self-study method creates a lot more excitement than the model learning communication system, and simple knowledge testing is also done automatically, making it easier for both students and teachers. The only expectation is with higher-level tasks like essays, dissertations or other creative work that requires detailed checks will have to be carried out physically by a professional.

Helping students learn

If you also have a desire to make your classroom more interactive and dynamic using technology, chatbots have emerged as a potential tool to do so. A chatbot can act as an effective teaching assistant and help inspire students.

  • Live chat: This is an extremely useful feature that helps shy students to communicate with their teachers when they cannot reach them in other ways.
  • Feedback for presentations: Equip the chatbot to share feedback on each student presentation, so they can access it quickly and easily in Messenger.
  • Submit study materials: An additional feature you’ve implemented is for the chatbot to share documents and articles presented in class, making them accessible to students at any time. By setting keywords to allow students to enter keywords and get back relevant documents.
  • Send notifications: Use the Send Message feature to send notification messages to students (Today is presentation day. Good luck!), instructions and reminders (Don’t forget to submit your assignment by 5pm today) , or alert (Your presentation feedback is ready! Click to view)
  • Simple test: You can completely set up simple multiple-choice tests right on Messenger and score directly through the chatbot.

However, to make sure your students are satisfied with the chatbot application that assesses whether the chatbot is making an impact and if it is worth further development, conduct a survey to get real reviews from your students, for example:

  • Are you satisfied with this method?
  • Do you feel that the application of chatbot helps your learning?
  • Do you agree to use chatbots more in learning?
  • And this survey can be done right on the chatbot.

Engaging students

Chatbots are a new and exciting kind of technology, and they pique the curiosity of students. The fact that they can instantly get useful information with a few taps allows them to become more engaged, actively participating in their education, rather than passively reading static emails or listening to lectures. without interaction. With chatbots, classroom sessions will become more dynamic and student presentations will improve in quality.

Using chatbots can help teachers save time in responding to students’ emails. Instead, start submitting their questions through the chatbot, which allows teachers to respond faster and from anywhere — if needed.

Engage with your website visitors at ease

13Chats offers a set of conditions for your chatbot to run on. 🔥

Time on site, UTM source, browser language — this is just a small part of conditions you can choose from to start a proactive conversation through a live chat.

More conditions



Being an interesting and modern means of automatic learning

The useful application of chatbot and live chat in education is a learning asset. A chatbot can be designed into a learning Q&A scenario, with responses built from the lecture system. For each student with different needs, a chatbot can proactively provide learning materials and topics through text messages, images, videos, document files, etc.

Teachers can set up scenarios in which a chatbot helps to send notifications to a group or all students about a specific issue such as homework, due date, important lessons, reminders when special calendar events take place. When students have questions about the above information, there is no need to contact the teacher and wait a few hours for a response. Students can send messages directly to chatbots. All information can be answered in real time with a question to the educational chatbot.

Providing efficient responses

Teachers often only know some issues through what students ask in class or email. They are not aware of many of the questions and difficulties that most of their students face. Chatbots can effectively solve this problem. Teachers can view chat history to identify struggles and focus on these issues more in class. In addition, teachers can view questions that the chatbot can’t answer or answer ineffectively, and then contact individual students to provide more accurate answers.

To find answers, students often rely on textbooks, glossaries, or frequently asked questions lists. All of these sources are often very dry, simple, and without any interaction. Thanks to technological advances, today chatbots can be built to take on a certain personality in order to give students an interesting and engaging conversation. And, if it’s not possible to give students the support they need, chatbots allow students to rate their services and ask for more help. This is a new time when teachers engage in conversation to answer more complex questions.

Real-life chatbot in education examples

Teaching assistant

Jill Watson — a virtual assistant developed by Ashok Goel, a professor of Computer Science at Georgia Tech University is an excellent teaching assistant. She responds to thousands of questions at once, always answering fully with fast speed. Jill rarely makes mistakes and is extremely persistent. When the program went live, the students had no idea they were talking to the virtual assistant. Once widely available, Jill Watson is now deployed in universities across the globe. One of the latest is at the Norwegian Business School in Oslo.

Source: Gatech.edu

Psychological support for students

As the effects of the COVID-19 pandemic continue to upset students’ lives, a chatbot has been created for the first time in Australia to provide students with psychological and uplifting support for quality of life, in order to promote mental health development.

At Deakin University in Victoria, Australia, developers are working on completing the first student support system using the Deakin chatbot. Similar to teaching assistant Jill Watson, this system is built from IBM’s Watson supercomputer system. Once implemented, the system can answer every question students need to know about campus life, like how to find the lecture hall, how to apply for the next semester, and how to submit assignments.

William Confalonieri, the project’s promoter, said: “This technology offers a more personalized approach to on-campus services. The system also eases the burden on faculty, as they no longer have to explain the same things to each other.” Confalonieri hopes to be able to expand the system’s features quickly in the coming years and handle more complex tasks in the future.

Source: Apple App Store, CIO Australia

Accessible information

If learning can be easily accomplished just by studying through books, then perhaps anyone can do it! However, for most people, they can only learn with a tutor or study in a small group to be able to build a learning path that is suitable for each individual. With a chatbot and live chat that supports learning, students can receive textbooks tailored to their schedule and level. 

University of People believes that human interaction is very important for education because staff can help students better understand how to use the material in specific contexts. However, interacting with real people can be an obstacle and quite expensive to arrange. This is the reason why the university designed live chat to distantly provide free and tailored interaction, which is a huge advantage for everyone.

Source: University of the People

Chatbot vs Live Chat

Let’s talk about the two most popular automation tools which are trending in the educational industry right now. Both chatbot and live chat are based on websites, messaging applications and aim to support communication and interaction with customers quickly and profitably, thereby saving time and money.

The differences are that live chat is the interaction between people while chatbot has a pre-designed answer sheet with a list of available questions, which is the interaction between people and machines.

Benefits of chatbots and live chat in education


Live chat

  • help students with up to date information
  • provide important information without contacting the school directly
  • deliver lessons and language-related content
  • quickly and easily connect with teachers and staff
  • brings many times higher student’s satisfaction benefits
  • maximize teachers’ responsiveness and learning productivity

What should you do if you decide to use live chat to increase learning productivity? Organize a team of professional consultants — live chat agents. Equip them with online support knowledge and mindset. 

Regularly train and talk on topics related to student feedback, reception, and advice such as: how to assist everyone on time, when to use the answer library, opening or closing chat, or how to have the best learning experience. Offer a quick solution when talking to students for the first time. This will make them trust the system.

Online education using chatbots and live chat

Due to the change in behavior and advancements in technology, chatbots, and live chat are now making waves in almost every industry, beyond customer service, one of which is education. More and more schools, from elementary to university, as well as online language courses and teaching platforms such as yoga classes or mental health learning, are using chatbots to provide users with the benefits they offer. 

The following article will introduce readers to the educational chatbot application. Services that work with educational technology are actively looking towards chatbots and live chat. For example, you can book a class with a tutor through a chatbot or set up a reminder so that the student comes to class. 

Perhaps, you require assistance in finding a driver instructor with specific skills, live chat will immediately process your request and put you through online support to get the help that you need.

Consider 13Сhats Your Trusted Partner

To be able to send to students information about lessons, documents, or tests, the system requires constant updating and can be corrected rapidly when a problem occurs. Perhaps 13Сhats is a suitable choice. Alongside the newest technical updates, you can begin your automated journey by setting up a greeting sign-up form that asks for a phone number to stay in touch with the applicants.

Whether you’re launching a new course or introducing one-on-one teaching to learners, chatbots can completely meet these needs! 13Сhats is a free and very easy-to-use platform. For the exact purpose of increasing the automation process, you can create scripts based on trigger words. Moreover, you can insert buttons and unlimited extended scripts and be useful as an online educator by instantly providing links, giving advice.

One of the outstanding benefits mentioned today of chatbot and live chat in education is the ability to create a personalized learning model, allowing each student to use the curriculum appropriately, according to their ability. 13Сhats is able to help with a personalized learning program, the learning content provided will adapt to the individual’s perceived speed.

Additionally, our services can set up convenient online support for students to work with the college’s staff directly.

Also, sign up for a consultation, outline the cost of the course, make a request via the chatbot for the content of the course. Or perhaps, you can create pop-ups so that the person knows about your great offers right away.

13Chats’ message flow chatbot with scripts and trigger words

Final thoughts

The future of educational chatbots is very open. Apply chatbot or live chat for enrollment, online consultation, language learning, or personal teaching. Chatbots have helped many schools and educational institutions around the world save a lot of time and money. They do not replace teachers but can help ease their burden, allow them to devote themselves to teaching, and develop strong curriculums. The application of chatbots has made positive contributions to the education industry, proving that this is one of the inevitable trends in the near future.

Are you an educator or instructor interested in building a chatbot for your students? Get started with 13Сhats for free, no coding skills required. Learn how to fully utilize chatbots through our tutorials or book a demo for more information. Discover the power of the latest educational tool by building your own chatbot today!

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