6 Best Practices of Effective Messages for Customer Engagement

6 Best Practices of Effective Messages for Customer Engagement

Working with clients requires sticking to certain principles, having a well-defined strategy, and a clear and consistent tone of voice. Having clear guidelines for working with clients is an absolute must for any field, at every stage of the relationship.  But, creating a …

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8 Reasons Why Live Chat is Important for Your Website

We’re living in an era when users leave a website if it takes more than three seconds to load. How crazy is that? And even if you’ve passed the loading speed test and have the users wandering around your website — it’s still …

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Callback vs chatting on a website: enemies or allies? A survey of 300+ business owners and marketers

Callback vs chatting on a website: enemies or allies? A survey of 300+ business owners and marketers

In this article we’ll tell you about a recent study on online chats, their potential, and the development vector for online chats in the upcoming year. So, your website is ready. It’s time to decide which communication options to implement and start getting your first leads. Your options to do outreach: call; …

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The story of 13chats

The story of 13chats

The story of 13chats kicked off at the biggest IT conference, Web Summit, held in Portugal in November of 2019. Back then, we only had a basic idea of the project and the determination to succeed. The purpose of our trip was to get customer feedback about our service from different countries, to help customers get …

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What are Chatbots, and How do Companies Use Them?

What are Chatbots, and How do Companies Use Them?

What is a chatbot? Is it a contributor to your digital success or a source of annoying notifications? While you are puzzling over the chatbot effectiveness, smart marketers are already putting chatbots to use and reaping the benefits. This article will be your …

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