See 13Сhats in action 
You have access to over 30 pop-up templates and a live chat together with Messenger
Usual live chats don’t store the prospect’s info once they close the chat window or leave the website.
Use 13Chats to learn about the source from which the visitor came, analyze their behavior at the website, and offer to keep on chatting in Messenger to always stay in touch.
Test various engagement hypotheses and improve the sales funnel using a live chat, Facebook chatbot, and pop-ups on your website.
Mobile application for communicating with clients
Instantly respond to online chat and Messenger requests on the go. Don't lose orders while running errands or drinking coffee.
Drive more sales with behavior-triggered Smart Widgets
Set up action-based chat triggers to spark personalized conversations with prospects in different stages of their customer journey.
For instance, to slash cart abandonment, set up proactive chat triggers. That way, you can reach out to customers lingering for more than a minute on the checkout page.
Offer them your assistance or a discount code to nudge them to make a purchase.
Make customer support seamless with live chats
Live chats help you gain actionable customer data including customer on-site behavior patterns, and previous chat sessions..
With this info at your fingertips, you can pick up conversations with your customers from where they left off, market smarter, and close more sales..
Build a Facebook chatbot in minutes — zero coding skills required
Use a drag-and-drop builder to create a tireless chatbot assistant in just a few minutes. Get more done by doing less.
Let the chatbot tell customers about your company and products while automating answers to repetitive questions. It will ease the burden on human support agents and give them more breathing room to deal with complex issues.
Engage customers in conversations on Facebook Messenger
Integrate live chat with Facebook Messenger to meet your customers where they socialize most, handle off-hour support, and boost sales and engagement on your website.
This integration gives your customers a chance to reach out to you during off-hours through Facebook Messenger. You can capture customer info and give a detailed reply once you’re back online.
Keep it all in one place
Use 13Chats’ unified workspace to get a deeper understanding of your visitors’ on-site behavior and turn these insights into personalized communication through live chats and Facebook Messenger.
Streamline teamwork
Distribute chats evenly and route tickets to the best agents to handle them. Create canned responses to make support lightning-fast and free up your team for more strategic work.
Drive more repeat sales
Make the most of 13Chats’ powerful tools to connect with every customer on a personal level, build winning sales pipelines, and turn one-off customers into loyal brand advocates.
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Answers to FAQs
A unique visitor is a visitor whose activity was recorded — visiting a website, completing an event, sending a message. It also shows a specific set of characteristics such as cookies, the browser, or operating system used by the visitor.
The system will record a unique visitor if they were active on the website of the selected project within your billing period, and it will not count their next visits. This means that if a person opens a website five times in the Google Chrome browser from the same laptop and interacts with an online chat widget or a pop-up in one of the sessions, the system will count them as one unique visitor.
For the same visitor to be counted twice, they must:
- delete cookies;
- open the website from another device or browser;
- reinstall the operating system.
For example, if a person first opens a website from a computer and then from mobile, the system will record two unique visitors.
Suppose limits on unique visitors have been reached for a project (showing an online chat widget or pop-ups). In that case, team members cannot respond to requests from the panel or a mobile application, and the widget and/or pop-ups for website visitors are no longer displayed.
Select and pay for the optimal pricing plan from your account to resume work and expand the limits.
If the limits on the number of team members have been reached, the administrator and manager can’t add new employees to the project.
If the limits on the number of scenarios have been reached, team members cannot add new scripts and pop-ups.
Limits on the number of messages in the Messenger only apply to incoming requests from users. There is no quota for responses in the chatbot. Once the limits have been reached, team members cannot reply to customers on Facebook Messenger until a pricing plan with the appropriate limits has been paid.
The online user quota is installed automatically: the "Visitors online" tab displays the number of online users available for the selected pricing plan.
An online user is a user who is currently on the website. With a free plan, you can track up to ten online users so that you can be the first to contact them via an online chat and close the sale quickly. With paid pricing plans, you can start a proactive chat with 25, 50, or unlimited online users, depending on the pricing plan.
In addition, the project team members can respond to incoming requests as usual.
Except for "Premium” plans, the widget displays the label "Free Chat from 13Chats" on all pricing plans.
Choose the right pricing plan for your project and pay by card in your personal account via Stripe or set up a monthly payment — through the list of cards accepted by the payment system.
If a pricing plan is selected but not paid, or the recurring payment has not passed, the website won’t display the online chat widget. Pay or change the selected pricing plan to a free one to resume the work of 13Chats.
Only the account administrator can change the pricing plan or pay for the project within the account.
You can cancel your subscription any time, pay for a different pricing plan, or return to a free one. To get a refund for the remaining days on your plan, contact our customer support.
Yes, you can purchase a six-month subscription to any paid plan (Standard, Pro, or Premium) with a 10% discount or an annual subscription with a 20% discount.
Go to the pricing plans page, select the preferred pricing plan and payment period, and log into your account or register with the service to make the payment.
The subscription will be recurring.
If the websites are located on different domains, you can connect them to one account by creating a separate project for each website. Each project functions separately: it has its settings, pricing plan, team members.
If the websites are located on the same domain, you can create one project and place the same script on all your websites. In this case, the project settings, pricing plan, and team members will be standard for all your websites.
Streamline your sales and customer support workflows with 13Chats
Make customer support seamless, capture more leads, and turn them into loyal customers — hassle-free with 13Chats