Integrate live chats with Facebook Messenger to stay in touch with your visitors — even after they leave your website
Unlike ordinary live chats, 13Chats’ smart solutions provide insight into where your visitors come from and how they interact with your website. And, of course, our products allow you to capture customer contact info. With this data on hand, you can resume conversations with your prospects on Facebook Messenger later on and tailor your messages to their specific needs..
Drive more sales with behavior-triggered Smart Widgets
Set up action-based chat triggers to spark personalized conversations with prospects in different stages of their customer journey.
For instance, to slash cart abandonment, set up proactive chat triggers. That way, you can reach out to customers lingering for more than a minute on the checkout page.
Offer them your assistance or a discount code to nudge them to make a purchase.
Make customer support seamless with live chats
Live chats help you gain actionable customer data including customer on-site behavior patterns, and previous chat sessions..
With this info at your fingertips, you can pick up conversations with your customers from where they left off, market smarter, and close more sales..
Build a Facebook chatbot in minutes — zero coding skills required
Use a drag-and-drop builder to create a tireless chatbot assistant in just a few minutes. Get more done by doing less.
Let the chatbot tell customers about your company and products while automating answers to repetitive questions. It will ease the burden on human support agents and give them more breathing room to deal with complex issues.
Engage customers in conversations on Facebook Messenger
Integrate live chat with Facebook Messenger to meet your customers where they socialize most, handle off-hour support, and boost sales and engagement on your website.
This integration gives your customers a chance to reach out to you during off-hours through Facebook Messenger. You can capture customer info and give a detailed reply once you’re back online.
Keep it all in one place
Use 13Chats’ unified workspace to get a deeper understanding of your visitors’ on-site behavior and turn these insights into personalized communication through live chats and Facebook Messenger.
Distribute chats evenly and route tickets to the best agents to handle them. Create canned responses to make support lightning-fast and free up your team for more strategic work.
Drive more repeat sales
Make the most of 13Chats’ powerful tools to connect with every customer on a personal level, build winning sales pipelines, and turn one-off customers into loyal brand advocates.
What they say about 13Chats on Product Hunt
Streamline your sales and customer support workflows with 13Chats
Make customer support seamless, capture more leads, and turn them into loyal customers — hassle-free with 13Chats